DELIVERY, PACKAGING AND GENERAL INFORMATION

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Our Chilled Packaging

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Every pie is prepared fresh and sent to you raw, ready to bake at home for that just-made taste. To ensure your order arrives in optimum condition, all food is sent chilled in temperature-controlled boxes with ice packs.

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How Our Ordering Works​

Every pie is handmade to order. To keep that quality, we bake in dedicated weekly batches rather than mass-producing in advance.

 

Orders must be placed by 12pm (midday) on Thursday for delivery the following Friday - eight days later. Any orders placed after 12pm Thursday will move into the next week's batch. Any further questions, please contact us.

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What are the Postage & Packaging costs?

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Temperature Controlled Delivery (for chilled items)

UK Mainland: £7.50
Scottish Offshore – Not available
Isle of Wight– Not available
Northern Island, Isle man – Not available
 

This cost includes overnight delivery via DPD, and also covers the chilled packaging, ice packs, to ensure your parcel arrives in the best condition.

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What happens when you have placed your order? 

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You will receive an email confirming your purchase. You will also receive a tracking number once your delivery is confirmed via DPD.

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Delivery Dates

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Pies must be ordered by 12pm on Thursday for delivery the following Friday. We are unable to accommodate specific delivery date requests at this time.

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General Delivery Information

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Your order is delivered chilled and raw, ready for you to bake at home. Full baking instructions are included with your order.

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We deliver to the shipping address provided at checkout.

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Can I have a Saturday delivery?

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Unfortunately we do not offer this service yet​​

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Who will deliver?

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All deliveries are sent chilled via DPD.

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Can you deliver to my workplace?

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Yes - simply enter your workplace address as the shipping address at checkout.

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Do you offer a timed delivery?

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At present we can only offer delivery before 4pm.

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What happens if I’m out when my delivery is attempted?

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If you are not in, the driver will attempt to leave the parcel in a safe place or with a neighbour. If there is no safe place, it will be taken to the local pickup point and a card left telling you where your delivery is being held.

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